General terms and conditions
These terms and conditions constitute the legal terms and conditions (‘Terms‘) on which we sell any of the goods (‘Goods‘) listed on our website (and all associated pages) (‘Site‘) to you
The Site www.watchangels.ch is operated by GFF Suisse SA, a Swiss Company incorporated in Via Penate 16, CH-6850 Mendrisio , Switzerland, registration number CH-501.3.020.947-8. Watch Angels is a brand of GFF Suisse SA
Any references to “we”, “us”, “Watch Angels”, or similar terms are a reference to this entity.
By making a purchase with us, you are agreeing to the Terms and it is your own responsibility to ensure that you are fully aware of these.
1. Our contract with you
Our Site will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process.
After you place an order you will receive emails from us including the following: An email acknowledging we have received your order (“Order Confirmation”) stating that the order is being processed by our system and stating an expected delivery date;
An email upon delivery containing the tracking number so that you can track delivery of the goods.
When you submit your order and receive an Order Confirmation from us, this does not mean that we have accepted your order, this only means that the order has been successfully received into our system. Following Order Confirmation, we will undertake validity and verification checks. Subject to receiving clear results from such checks, a contract will come into existence between you and us.
We shall assign an order number to your order and inform you of this in the Order Confirmation. Please quote the order number in all subsequent correspondence with us relating to your order.
We may send you an email to say that we do not accept your order. This is typically for the following reasons:
-The Goods are not longer available or sold out;
-We cannot obtain authorisation of your payment;
-There has been an error by us in the pricing, a pricing change, or description of the goods.
If we are unable to supply you with the Goods, for example because the Goods are sold out or no longer available, we will inform you of this by email and we will not process your order. If you have already paid for the Goods, we will refund you the full amount as soon as possible.
The images of the Goods on our website are for illustrative purposes only. Especially, but not limited to, the Goods images before and during the angel subscription phase. Although we have made every effort to display the products accurately, we cannot guarantee that your device’s display will accurately reflect the Goods. The Goods delivered to you may vary slightly from those images.
2. Price
The price of the Goods will be as shown on our website at the time we confirm your order. Our prices include VAT, shipping and duties, unless specified differently.
In case you choose the “deliver at factory” delivery option, shipping costs will be deducted from the price of the Goods.
Any promotional prices or deals are subject to availability and may be withdrawn at any time.
The prices of the Goods as shown on our website are net prices in Swiss Francs (CHF). If the prices are displayed in other currencies they are converted from Swiss Francs (CHF), for this reason they may vary according to the applicable exchange rate. We will charge your payment method in Swiss Francs (CHF).
3. Payment
We accept VISA, MasterCard and bank transfer as payment methods.
Payment is taken from your payment method when you order the Goods. In case of a bank transfer you a transaction has not taken place until we receive the full amount on our account and therefore we will issue an order confirmation only after such reception.
All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery. We may also need to use extra security steps through Verified by Visa, Mastercard®SecureCode or any other system.
We reserve the right to reject a payment or order that we feel is at risk or could be fraudulent. In this instance the price will be refunded using the same payment method and you will be contacted and offered the opportunity to pay by another means or to cancel your order.
During Angel pre-sales (Angel round) we may offer the option to pay in two interest free instalments. By choosing this option you will be charged 50% of the displayed price at the moment you place your order and the outstanding 50% before delivery of the Goods. If you choose this option you agree that in case we are unable to charge you the outstanding amount before delivery (f.ex. because your card issuer does not authorise payment or because you fail to pay us by bank transfer) we will not dispatch the Goods and you will not be refunded for your 50% first instalment.
In our store (Store purchases) we offer the option to pay in up to four interest free instalments through our provider Splitit. Splitit terms and conditions apply.
Payment must be made in full before the delivery of any Goods can occur. Until full payment is made the rights and title of the products remain with us.
4. Delivery of goods
We produce our watches on order and therefore the delivery times indicated on the website are tentative. Any significant delay will be communicated to you by email or in your user account area. In case a significant delay takes place the cancellation provisions indicated in clause 5 below apply.
The delivery address will match the data provided by you. We will not be held responsible for the inability to deliver the Goods because of wrong data provide by you.
In the event that you are not present for the delivery, it will be your responsibility to collect the Goods following the courier instructions.
In the event that the Goods are returned to us it will be your responsibility to contact us to arrange for a new delivery. Such new delivery will be at your expense.
In the event that your package arrives in poor conditions, you are responsible for filing a complaint with the courier.
We are not responsible for any delays resulting from the process of customs clearance; the loss or theft of the package while it is in the hands of the courier; the delivery driver not asking you for a signature or signs in your place; and any “force majeure” reasons.
The Goods remain of our property of until their delivery to the delivery address. The transfer of property is contextual with the delivery. Consequently, we may require the return of any ordered products before the transfer of property, should you contravene to these general terms and conditions.
5. Your rights to cancel and return
5.1 Pre-sale purchases (Angel round and Reservation)
Goods purchased during the Angel pre-sale (Angel round) and "Reservation" are produced on order. Consequently, orders confirmed by us are final and cannot be cancelled nor returned.
Changes to the aesthetics and specification of product after purchase during the Angel pre-sale do not give the right to cancel or return an order.
In the event that a significant delivery date delay occurs, meaning by more than 180 days with respect to the estimated delivery date indicated on our website, you may cancel your order and receive a full refund.
You may order an item in presale (Angel round or Reservation) by making a 50% production deposit. The interest free 50% balance will be invoiced ca. 7 to 10 working days before dispatch of your order and will not be automatically deducted from your original payment method. Your order will not be dispatched and the 50% production deposit will not be refunded if you fail t pay the balance. Failure to pay after more than 30 days from the balance invoice date gives us the right to re-sel your item to another customer.
5.2 Purchases from our Shop
For purchases in our shop you have the right to cancel your order and return your Goods for any reason whatsoever within 14 days from the date of receipt of the Goods by you or by a third party other than the courier appointed by you (the date of signature of the reception document applies).
To return any Goods you must send your request in writing at service@watchangels.ch. Packages returned directly to us without any notice will not be processed.
Goods have to be returned to:
GFF Suisse SA
Via Penate 16
CH6850 Mendrisio
Switzerland
service@watchangels.ch
Tel. +41 (0)91 690 50 59
All and any returns costs (like, but not limited to shipping and any eventual duties) are at your expense.
Goods must be returned in their original condition, unworn, with all protective packaging and all labels attached. You must take care with the Goods when you inspect them.
Returned Goods are subject to quality check. You must only handle and inspect the Goods it in the same manner you would be authorised to do in a retail store In the event of a wear and tear in the Goods that exceeds the one necessary to establish the quality, characteristics and functionality of the Goods you might not be entitled to a refund . If the inspected product do not pass our quality control standards and cannot be repaired or require refurbishment to be re-sold, we may require you to pay for such total loss or the refurbishment.
Failure to return the original packaging in original condition will give us the right to retain the corresponding value from the reimbursed amount.
If the returned Goods pass our quality check, we will proceed with the reimbursement or exchange.
Any Goods returned must be accompanied by the order number and the sales invoice in order to facilitate their identification and processing. Unidentified returns will not be processed.
We will issue any refund on the same payment method used to place the order. If this payment method is no longer valid for any reason, it is your responsibility to inform us about the new payment method to issue the refund on. We only refund the amount entirely or partially you paid in CHF. We will not refund any exchange rate difference or bank costs to you generated by our refund. A 50.00 CHF re-stocking and return handling fee will be deducted from your refund.
5.3 Bespoke products and special discount sales
Bespoke products ordered by the customer and produced on behalf of the customer may not be returned or exchanged. Special discount sales orders (sales with discounts equal or above 35%) may not be returned or exchanged. This returns policy does not apply to these type of goods.
6. Our right to cancel
We may cancel an order at any time prior to delivery for any reason. This includes events outside our control as defined within clause 12, or the unavailability of Goods, or if you contravene to these general terms and conditions. We will promptly contact you if this happens.
If we have to cancel an order in accordance with the above after you have paid for the Goods, we will refund the full payment to you.
7. Warranty
Your watch carries a 5-year warranty (unless specified differently, for example guest watches carry a 2 years warranty) for manufacturing defects from the date of purchase. This warranty does not include the strap, the crystal and the battery.
The watch is considered to be defective if it is damaged upon receipt or if a manufacturing fault is reported in accordance with and within the warranty period of the product in question
The warranty is explicitly not applicable in the following cases:
- damage due to normal wear and tear and aging of the watch;
- damage resulting from maintenance, repairs or disassembly not performed by an after-sales service center approved by us;
- damage due to non-compliant use of the watch, like, but not limited to, poor treatment, misuse, negligence, recklessness and deterioration caused by the use and handling of products in improper conditions such as violent physical – shock, crushing, violent handling of the clasp…;
- damage due to transport and delivery;
- damage due to moisture which could have entered the watch following a handling error (for example, the crown not being correctly in place);
- any watch with signs of impact or shock on the glass or the body);
- the proof of purchase (receipt, proof of transfer…) is missing;
- the serial number engraved on the case is illegible or has been falsified.
If you experience any malfunction or manufacturing defect upon reception of your watch, please inform us immediately at service@watchangels.ch attaching a picture illustrating the issue and a short description of the problem. We will then follow-up with you and carry you through our simple repair and warranty process.
Requests for a warranty repair or a repair, even in cases requiring replacement, will not prolong the original warranty period. Warranty repairs can be only carried our by us or by our approved service centres. Repairs or modifications carried by any other third party will void the warranty.
In case of a warranty repair, the shipping costs from you to us are covered by you and the return shipping costs from us to you are paid by us. In case of a normal repair all shipping costs are paid by you.
The warranty terms of Goods not produced by us will be the ones of the Manufacturer of those goods. We are not responsible for warranty repairs or normal repairs for those goods. We will inform you for the right counterpart to contact to obtain your repair.
8. Security
Your internet protocol address is logged when placing an order. This is for reasons of fraud protection. All orders are scanned strictly for fraud by our fraud department before they are shipped. If you specify a different shipping address to the billing address, then your order may take longer as we have to perform the necessary checks. Fraudulent or suspicious orders may be disclosed to the appropriate authorities on their legal request.
9. Our right to vary these terms
We amend these Terms from time to time. Please look at the bottom of this page to see when these Terms were last updated.
Every time you order Goods from us, the Terms in force at the time of your order will apply to the Contract between you and us.
If we have to revise these Terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. You may cancel either in respect of all the affected Goods or just the Goods you have yet to receive.
10. Our liability
If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of the Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach, or if it was contemplated by you and us at the time we entered into the contract.
We supply the Goods for private use. In the event you use the Goods for any commercial, business or re-sale purpose, we shall have no liability whatsoever to you for any warranty, return, loss of profit, loss of business, business interruption, or loss of business opportunity.
We do not exclude or limit in any way our liability for any matter in respect of which it would be unlawful for us to exclude or restrict liability.
11. Events outside our control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by an Event Outside Our Control.
An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation change of law, strikes, lock-outs or other industrial action, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks.
If an Event Outside Our Control takes place that affects the performance of our obligations under these Terms:
- We will contact you as soon as reasonably possible to notify you;
- Our obligations under these Terms will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Goods to you, we will arrange a new delivery date with you after the Event Outside Our Control is over;
You may cancel the contract if an Event Outside Our Control takes place and you no longer wish us to provide the Goods.
12. Colour, finishing and texture disclaimer
Actual product colours, finishings and textures may vary from the images shown on our website. Every monitor or mobile display has a different capability to display colors and surfaces, and every individual may see these colors differently. In addition, lighting conditions at the time the photo was taken can also affect an image's color. Such differences cannot be made valid for warranty service or for cancelling and order.
13. Other important terms
Risk of loss and damage of Goods is assumed by you from the moment the Goods are delivered to you or to a third party you have appointed.
We may transfer our rights and obligations under these Terms to another organization, but this will not affect your rights or our obligations under these Terms. We will always notify you by posting on this Site if this happens.
You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
This Contract is between you and us. No other person shall have any rights to enforce any of its terms.
Each of the conditions of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
These Terms, together with our current prices set out the whole of our agreement relating to the supply of the Goods to you by us. Nothing said by any of our employees or any third party on our behalf should be understood as a variation of these Terms or as an authorized representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.
These Terms are governed by Swiss law and the parties agree that the courts of Switzerland in the Canton Ticino will have exclusive jurisdiction in relation to any claim or dispute (including non-contractual claims or disputes) which arise in relation to these Terms or any contract.
14. How to contact us
If you have any questions or if you have a complaint, please contact us by phone on +41 (0)91 690 50 5 or by email at service@watchangels.ch or by mail at GFF Suisse SA, Via Penate 16, CH-6850 Mendrisio, Switzerland.
These Terms were last updated on the 23rd of November 2021